Terms of service

Effective from 1 October 2026

1. Introductory provisions and scope

These General Terms and Conditions (the "T&C") apply to orders placed in the online shops operated under the PulóWear brand (the "Shop"). The T&C apply together with the annex for the relevant shop (Annex 1).

The T&C govern the rights and obligations of the Seller and of the natural or legal person buying in the Shop (the "Buyer"). By submitting an order, the Buyer accepts the T&C.

In the event of any conflict between the T&C and the annex, the annex prevails. Where the T&C are less favourable to the Buyer than the mandatory consumer protection provisions of the Buyer's country of residence, those mandatory provisions apply.

2. Seller details

  • Company name: EMERZY Group Korlátolt Felelősségű Társaság
  • Registered office and postal address: 2371 Dabas, Szent János út 347., Hungary
  • Company registration number: 13-09-221059 (Court of Registration of the Regional Court for the Budapest Area)
  • Tax number: 32009558-2-13
  • EU VAT number: HU32009558
  • Email: hello@pulowear.com
  • Phone: +36 30 609 1780
  • Hosting provider: Shopify International Ltd., Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

The Seller ships the products sold in the Shop from Hungary. Due to high demand, the Seller may not always be able to answer calls; in that case, the Seller can also be reached by email.

3. Governing law, consumer rights, language

The contract is governed by Hungarian law, in particular the Hungarian Civil Code (Act V of 2013) and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses.

Where the Buyer is a consumer, this choice of law shall not deprive the Buyer of the protection afforded by the provisions of the law of the country of their habitual residence that cannot be derogated from by agreement (Regulation (EC) No 593/2008 – Rome I, Article 6). In that case, the rules more favourable to the Buyer apply.

A consumer is a natural person acting for purposes outside their trade, business, craft or profession.

The language of the contract is the language of the relevant Shop (see Annex 1). The contract is concluded electronically; it is not considered a written contract, the Seller does not file it and it is not accessible afterwards. The order details are contained in the confirmation email.

4. Products and prices

The main characteristics, size, material and price of the products are shown on the product pages of the Shop. Photos are for illustration only; colours may differ slightly depending on screen settings.

Prices are shown in the currency set out in the annex and include the value added tax applicable in the Buyer's country (the Seller declares and pays VAT through the EU One-Stop Shop – OSS). The shipping cost is shown separately at checkout before the order is submitted.

When a price is reduced, the Seller shows, next to the crossed-out price, the lowest price applied during the 30 days before the reduction.

In the case of an obviously incorrect price (e.g. 0 or an unrealistically low price due to a system error), the Seller is not obliged to deliver the product at that price. In that case, the Seller will offer to fulfil the order at the correct price, or the Buyer may withdraw from the purchase without penalty.

5. Ordering process and conclusion of the contract

Purchases can be made in the Shop without registration, as a guest.

  1. The Buyer adds the chosen product to the cart using the "Add to cart" button, where they can change the quantity or remove the product.
  2. At checkout, the Buyer enters the delivery and billing details, chooses the delivery and payment method and may apply a discount code.
  3. Before submitting the order, the Buyer can check and correct their details, the products and the total amount payable on the summary page.
  4. The order is submitted by clicking the button that creates an obligation to pay.

The Seller confirms receipt of the order without delay by an automatic email. The contract is concluded when the confirmation email reaches the Buyer. If the confirmation does not arrive within 48 hours, the Buyer is no longer bound by their order.

If, after submitting the order, the Buyer notices an error in their details, they shall notify the Seller without delay and at the latest within 24 hours.

6. Payment

The payment methods available in the relevant Shop are set out in the annex and at checkout.

  • Card payment via the secure Shopify Payments gateway (Visa, Mastercard, American Express). The Seller does not see or store card details.
  • Digital wallets: Shop Pay, Apple Pay, Google Pay.
  • Cash on delivery: the Buyer pays the total amount to the courier on receipt of the parcel. A delivery fee applies to cash on delivery, the amount of which is shown at checkout before the order is submitted.

The Seller issues an electronic invoice for the purchase price and sends it to the Buyer by email.

7. Delivery and receipt

The Seller delivers the products by courier to the address provided by the Buyer. The courier, the cost and the estimated delivery time are set out in the annex. The Seller does not deliver to parcel lockers.

The courier delivers on working days, usually between 8 am and 5 pm. If delivery fails, the courier makes a further attempt; if that also fails, the parcel is returned to the Seller and the order is cancelled.

On receipt, the Buyer checks that the parcel is intact. If the parcel is damaged, the Buyer should ask the courier to record it in a report; for products damaged in transit, the Seller provides a free replacement or refund.

Unless agreed otherwise, the Seller delivers the product within 30 days of the conclusion of the contract at the latest. In the event of delay, the Buyer may set a reasonable additional period; if the Seller fails to deliver within that period as well, the Buyer may withdraw from the contract.

8. Right of withdrawal

A Buyer who is a consumer may withdraw from the contract within 14 days without giving any reason. The period runs from the day the product is received (for multiple items, from the day the last item is received). Withdrawal is also possible between the conclusion of the contract and receipt of the product.

How to withdraw

  1. Within the withdrawal period, the Buyer sends the Seller a clear statement, for example using the withdrawal function in the Shop (the "Withdraw from contract" button), which is available throughout the withdrawal period, or by email to hello@pulowear.com. The Buyer may also use the model form in Annex 2.
  2. The Seller confirms receipt of the withdrawal by email without delay.
  3. The Buyer sends the product back within 14 days of withdrawal at the latest to: EMERZY Group Kft., 2371 Dabas, Szent János út 347., Hungary. The deadline is met if the product is sent within 14 days.

Costs. The direct cost of returning the product is borne by the Buyer. The Seller does not accept parcels returned cash on delivery. For faulty or incorrectly delivered products, the Seller bears the cost of return.

Refund. The Seller refunds the Buyer the full amount paid, including the cost of the cheapest delivery method offered, within 14 days of withdrawal. The refund is made using the same payment method the Buyer used. The Seller may withhold the refund until it has received the product or until the Buyer has supplied proof of having sent it back.

Trying on. The Buyer may try the product on to the extent necessary to establish its nature and characteristics, for example by putting it on. The Buyer is liable for any diminished value resulting from handling beyond that.

30-day money-back guarantee. In addition to the statutory 14-day right of withdrawal, the Seller offers a voluntary 30-day money-back guarantee on all products. The Buyer may return the product within 30 days of receipt without giving any reason and receives a refund of the purchase price. The procedure and costs are the same as for withdrawal. The guarantee does not apply to products that are damaged, soiled or have diminished value due to use beyond trying on. The guarantee does not limit the Buyer's statutory rights.

9. Legal guarantee of conformity and commercial guarantee

Legal guarantee of conformity. If the product does not conform to the contract, a Buyer who is a consumer may assert their rights within 2 years of receiving the product. The Buyer may primarily request repair or replacement; if this is not possible or the Seller does not carry it out, the Buyer may request a proportionate price reduction or withdraw from the contract. The contract cannot be terminated for a minor lack of conformity.

The lack of conformity should be reported without undue delay after it is discovered; a lack of conformity reported within 2 months of discovery is deemed reported in good time. This does not affect the Buyer's rights during the 2 years following receipt of the product. For a lack of conformity that becomes apparent within 1 year of receipt, it is presumed to have existed at the time of receipt, unless this is incompatible with the nature of the product or of the lack of conformity.

Producer's liability. In the case of a defective product, a Buyer who is a consumer may request repair or replacement from the producer or distributor within 2 years of the product being placed on the market. Both rights cannot be asserted at the same time for the same defect.

Commercial guarantee. The products sold in the Shop (clothing, accessories) are not subject to a mandatory commercial guarantee.

The costs of asserting rights relating to a lack of conformity (sending back the non-conforming product and delivering the replacement) are borne by the Seller. Damage caused by failure to follow the washing and care instructions or by use contrary to the product's purpose does not constitute a lack of conformity.

10. Complaints and dispute resolution

The Buyer may submit complaints about the products or the Seller's activities by email (hello@pulowear.com), by phone (+36 30 609 1780) or by post (2371 Dabas, Szent János út 347., Hungary).

The Seller responds to written complaints on the merits within 30 days, giving reasons if the complaint is rejected. The Seller keeps a record of the complaint and a copy of the response for 5 years.

If the complaint cannot be resolved, a Buyer who is a consumer has the following options:

  • The consumer protection authority or alternative dispute resolution (ADR) body in the Buyer's country of residence – see Annex 1.
  • The conciliation body at the Seller's registered office: Budapest Conciliation Board (Budapesti Békéltető Testület), 1016 Budapest, Krisztina krt. 99., Hungary, bekelteto.testulet@bkik.hu.
  • Dispute resolution bodies in the EU: a list of alternative consumer dispute resolution bodies in the EU Member States is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies. (The EU Online Dispute Resolution platform was closed on 20 July 2025.)
  • Court proceedings: a Buyer who is a consumer may also bring proceedings before the courts of their country of residence.

11. Final provisions

Data protection. The processing of personal data is governed by the Privacy Policy published in the Shop.

Copyright. The content of the Shop (texts, photos, graphics, logo) is protected by copyright; copying it or using it for commercial purposes is prohibited.

Minors. Buyers under 18 may make purchases with the consent of their legal representative.

Amendment of the T&C. The Seller may amend the T&C at any time. Amendments take effect on publication in the Shop and apply only to orders submitted thereafter.

Entry into force. These T&C enter into force on 1 October 2026.

Annex 1 – Annex for pulowear.com

  • Shop: pulowear.com
  • Language of the contract: English
  • Currency: euro (EUR, €)
  • VAT: prices include the VAT of the Buyer's EU country of delivery (OSS)
  • Delivery area: the 27 Member States of the European Union
  • Payment methods: card payment (Shopify Payments), Shop Pay, Apple Pay, Google Pay, cash on delivery (where offered by the courier in the country of delivery)
  • Courier: GLS
  • Delivery time: 3–7 working days
  • Shipping cost: free for online payment; €10 for cash on delivery
  • Return address: EMERZY Group Kft., 2371 Dabas, Szent János út 347., Hungary
  • Consumer protection authority and ADR body: the competent consumer protection authority and ADR body in the Buyer's country of residence; the list of ADR bodies in the EU is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies. Cross-border help is also available from the European Consumer Centres Network (ECC-Net): https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en

Annex 2 – Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: EMERZY Group Kft., 2371 Dabas, Szent János út 347., Hungary, hello@pulowear.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

  • Product: ……………………………………
  • Order number: ……………………………………
  • Ordered on / received on: ……………………………………
  • Name of consumer: ……………………………………
  • Address of consumer: ……………………………………
  • Signature of consumer (only if this form is notified on paper): ……………………………………
  • Date: ……………………………………