Shipping policy
Effective from 1 October 2026
1. Delivery
We deliver your order by GLS courier to the address given in your order. Delivery usually takes 3–7 working days from the processing of your order. We deliver to the 27 Member States of the European Union, to a delivery address only (we do not deliver to pick-up points or parcel lockers).
The courier will send you the tracking number and the estimated delivery date by email.
The Seller must deliver the product without undue delay and at the latest within 30 days of the conclusion of the contract. If the Seller is late, the Buyer may set a reasonable additional period; if the Seller fails to deliver within that period as well, the Buyer may withdraw from the contract.
2. Payment methods
- online card payment (provided by Shopify Payments);
- Shop Pay, Apple Pay and Google Pay;
- cash on delivery (payment to the courier on receipt of the parcel), where offered by the courier in your country.
3. Delivery methods and costs
At checkout, you can choose one of the following delivery methods:
- GLS Home Delivery – Online card payment (3–7 working days): free. Choose this delivery method when paying by card, Shop Pay, Apple Pay or Google Pay.
- GLS Home Delivery – Cash on delivery (3–7 working days): €10. Choose this delivery method when paying the courier on receipt of the parcel.
The delivery cost is always shown at checkout before you submit your order.
4. Contact
If you have any questions about delivery, contact us at hello@pulowear.com or call +36 30 609 1780 (Mon–Fri, 9:00–16:00 CET).
This policy forms an integral part of the General Terms and Conditions.